Return Policy

At Fantastic, we understand that sometimes the items you choose will be too big, too small or not quite right. Simply return your purchase to any Fantastic Furniture store within 30 days from the date the product is received and we’ll provide an exchange or refund. It’s that easy! Exclusions apply (see below)

How do I return my purchase?

To return your purchase, reach out to your local store. You can take it back yourself, or call ahead to arrange pick-up from your home (pick-up and re-delivery fees apply). The item must be undamaged, unused and in their original condition. You’ll also need to bring along your proof of purchase (normally your receipt) and ID.

To speed up your return, please download and print a returns slip, which can be found by clicking here.

How do refunds work?

If you change your mind, we will happily refund the full purchase price of your item, via the same method used for the original payment. To qualify for a refund, your purchase must be returned within 30 days from the date the product is received, undamaged, unused and in their original condition. Please bring along your proof of purchase (normally your receipt) and ID. Delivery fees will not be refunded.

Can I exchange my item for something else?

Yes! If you’d prefer to exchange the item for something else, rather than receive a refund, visit your local store. To qualify for an exchange, your purchase must be returned within 30 days from the date the product is received, undamaged, unused and in their original condition. Please bring along your proof of purchase (normally your receipt) and ID. Keep in mind that any difference in price between your new item and the one you’re exchanging will need to be settled as appropriate. This means you’ll need to pay the difference (if your new item costs more than the one you’re exchanging) or we’ll refund the difference (if your new item costs less than the one you’re exchanging) via the same method used for the original payment.

Are there any exclusions to your return policy?

Yes. Unfortunately, We do not offer change of mind returns on mattresses, ex floor stock, Online Exclusives Christmas Products, items sold ‘As Is’ with defects that have been brought to the customer’s attention. Where you purchase a specific sofa, ottoman, armchair and/or bedhead being a sofa, ottoman, armchair and/or bedhead where you then choose the fabric and leg finishes available from Fantastic Furniture to customise such product, this will be deemed a Made to Order product (Made to Order). Once your Made to Order item has been delivered or collected, we are unable to offer a refund or exchange due to change of mind. This includes deposits paid on any ‘Made to Order’ products. Please choose carefully and ensure you are happy with your selections before placing your order.

For information on purchases made before 16th March 2020, please click here

For information on purchases made after the 16th March 2020 and before the 22nd September 2025, please click here